Fix video playback problems
Videos buffering, stuck loading, blurry or without sound? Try these steps.
Last updated Sep 12, 2026
- Reload the page. Many temporary problems go away after a refresh.
- Check your connection. Videos adapt their quality to your connection, so a slow network can make them blurry. Set a preference in Playback and performance.
- Update your browser and turn off extensions one at a time — ad blockers and privacy extensions can break playback.
- Clear your browser’s cache and cookies for this site, then sign in again.
- Restart your device and router.
Video has no sound
Check that the player isn’t muted (press M), that the tab isn’t muted in your browser, and that your device’s output is set correctly. If Stable volume is on, try turning it off.
“Video unavailable”
The video may be private, removed, restricted in your country, age-restricted or for channel members only. The message on the player tells you which.
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